Complaints About Removalists On the Increase

Recent figures released by NSW Fair Trading reveal that complaints about removalists are on the rise.

From 252 complaints received in 2009, the level had risen to 375 in 2012 and is already at 213 for this year, which would seem to indicate a growing level of dissatisfaction.

The most frequent complaints involved items lost during the move, damage caused to personal property and dissatisfaction with the level of service provided and prices being charged.

NSW Fair Trading advises consumers to do the following before employing a furniture removalist:

  • Check their customer reviews on an independent web site
  • Seek a recommendation from friends or family
  • Have adequate insurance to cover any problems.

Above all else, you should check to see if they are accredited. If a removalist is accredited with the Australian Furniture Removers Association, they must adhere to certain standards which apply to their removal vehicles, the equipment they use and the professionalism and expertise of their staff.

Conroy Leaves NBN Project

June was a volatile month for the NBN with revelations of asbestos problems and the resignation of communications minister, Stephen Conroy.

Conroy resigned after Kevin Rudd returned as prime minister. He was lauded by many as the country’s finest ever communications minister, with his resignation seen as a great loss to the Labor front bench.

However, the recent emergence of asbestos on some NBN work sites has thrown a political cloud over the program.

The opposition is demanding a full review of the the situation, while Telstra has pulled some of its workers and taken responsibility for the problem The company has also promised to review its pay rates to ensure subcontractors don’t shirk their safety responsibilities.

According to the ABC, many analysts expect there to be a series of lawsuits from members of the public exposed to asbestos due to negligence by NBN contractors.

Union officials are also looking into the issue and may issue stop-work edicts that could further disable the roll-out.