Complaints About Removalists On the Increase

Recent figures released by NSW Fair Trading reveal that complaints about removalists are on the rise.

From 252 complaints received in 2009, the level had risen to 375 in 2012 and is already at 213 for this year, which would seem to indicate a growing level of dissatisfaction.

The most frequent complaints involved items lost during the move, damage caused to personal property and dissatisfaction with the level of service provided and prices being charged.

NSW Fair Trading advises consumers to do the following before employing a furniture removalist:

  • Check their customer reviews on an independent web site
  • Seek a recommendation from friends or family
  • Have adequate insurance to cover any problems.

Above all else, you should check to see if they are accredited. If a removalist is accredited with the Australian Furniture Removers Association, they must adhere to certain standards which apply to their removal vehicles, the equipment they use and the professionalism and expertise of their staff.

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